Automated Messaging Setup

Introduction to Automated Messaging

RadHIL's automated messaging system is designed to streamline your communication with guests, ensuring timely and consistent interactions throughout their journey. This powerful tool allows you to set up pre-defined messages that are automatically sent based on specific triggers or events.

Illustration of a smartphone with messaging app open, showing automated messages being sent to guests

Benefits of Automation

  • Time-saving: Reduce manual effort in sending routine messages
  • Consistency: Ensure all guests receive the same high-quality information
  • Improved guest experience: Provide timely and relevant information
  • Increased efficiency: Manage multiple properties and bookings with ease
  • Higher reviews: Proactive communication often leads to better guest satisfaction

Setting Up Automated Messages

  1. Navigate to the "Guest Communication" section in your RadHIL dashboard
  2. Click on "Automated Messages" in the submenu
  3. Select "Create New Automated Message"
  4. Choose a trigger event for the message (e.g., Booking Confirmation, Check-in Reminder)
  5. Craft your message using the rich text editor
  6. Set up any conditional logic or personalization
  7. Save and activate your automated message

Message Triggers

RadHIL offers a variety of triggers for automated messages, including:

  • Booking Confirmation
  • Payment Received
  • Check-in Instructions (X days before arrival)
  • Welcome Message (On arrival day)
  • Mid-stay Check-in
  • Check-out Reminder
  • Post-stay Thank You
  • Review Request

Personalizing Messages

Use dynamic fields to personalize your messages:

  • {guest_name}: Inserts the guest's name
  • {property_name}: Inserts the booked property's name
  • {check_in_date}: Inserts the check-in date
  • {check_out_date}: Inserts the check-out date
  • {wifi_password}: Inserts the property's WiFi password
  • {house_manual_link}: Inserts a link to the property's house manual

Using Message Templates

RadHIL provides a library of pre-written templates for common scenarios. To use a template:

  1. Go to "Message Templates" in the Guest Communication section
  2. Browse or search for a suitable template
  3. Click "Use Template" to apply it to your automated message
  4. Customize the template as needed for your specific property and style

Scheduling Messages

For time-sensitive messages, you can set specific scheduling rules:

  • Set messages to send at a particular time of day
  • Schedule messages for a specific number of days before or after key events (e.g., 2 days before check-in)
  • Use conditional logic to send messages only under certain circumstances (e.g., for bookings longer than 7 days)

Multilingual Support

RadHIL's automated messaging system supports multiple languages:

  • Create message variants for different languages
  • Set up language detection to automatically send the appropriate version
  • Use built-in translation services for quick message localization

Channel Integration

Automated messages can be sent through various channels:

  • Email
  • SMS
  • WhatsApp
  • In-app messaging (for properties with custom apps)
  • Booking platform messaging systems (e.g., Airbnb, Booking.com)

Configure your preferred channels in the "Channel Settings" section.

Message Analytics

Track the performance of your automated messages:

  • View open rates and click-through rates for email messages
  • Monitor delivery status for SMS and instant messages
  • Analyze guest response patterns
  • Identify most effective message types and timing

Best Practices

  • Keep messages concise and informative
  • Use a friendly, professional tone
  • Include only relevant information for each stage of the guest journey
  • regularly review and update your automated messages
  • A/B test different message variations to optimize effectiveness
  • Ensure all critical information is also available in the property guide or app

Troubleshooting

If you encounter issues with automated messaging:

  • Check your account's messaging credits and limits
  • Verify that the guest's contact information is correct
  • Ensure your account is properly connected to all messaging channels