Billing and Subscriptions

Overview

RadHIL offers flexible subscription plans to cater to the diverse needs of luxury vacation rental managers. Our billing system is designed to be transparent, easy to understand, and hassle-free. This guide will walk you through everything you need to know about your RadHIL subscription and billing.

Subscription Plans

RadHIL offers three main subscription tiers:

  • Essentials: Perfect for those just starting out or managing a small portfolio of properties.
  • Professional: Ideal for growing businesses with additional features and increased capacity.
  • Enterprise: Tailored solutions for large-scale operations with custom integrations and dedicated support.

Each plan includes core features such as AI-driven pricing, channel management, and guest communication tools. Higher tiers offer additional features, increased property limits, and priority support.

View Detailed Plan Comparison

Billing Cycle

RadHIL operates on a monthly billing cycle. Your subscription will renew automatically each month on the date you initially subscribed. For example, if you subscribed on the 15th of the month, your billing date will be the 15th of each subsequent month.

We also offer annual billing options, which come with a discount compared to monthly billing. Annual subscriptions are billed once per year on the anniversary of your subscription start date.

Payment Methods

RadHIL accepts the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfer (for annual Enterprise subscriptions only)

To update your payment method:

  1. Log in to your RadHIL account
  2. Navigate to Account Settings
  3. Select the 'Billing' tab
  4. Click on 'Update Payment Method'
  5. Follow the prompts to add or change your payment information

Invoices

Invoices are generated automatically each billing cycle and are available for download from your account dashboard. To access your invoices:

  1. Log in to your RadHIL account
  2. Navigate to Account Settings
  3. Select the 'Billing' tab
  4. Click on 'View Invoices'
  5. Download the desired invoice in PDF format

If you require a specific invoice format for your accounting purposes, please contact our support team.

Upgrades and Downgrades

You can upgrade or downgrade your subscription at any time. Here's how it works:

  • Upgrades: When you upgrade, the change takes effect immediately. You'll be charged a prorated amount for the remainder of your current billing cycle.
  • Downgrades: Downgrades take effect at the start of your next billing cycle. You'll continue to have access to your current plan's features until then.

To change your plan:

  1. Log in to your RadHIL account
  2. Navigate to Account Settings
  3. Select the 'Subscription' tab
  4. Click on 'Change Plan'
  5. Select your desired plan and confirm the change

Cancellation

We hope you'll love using RadHIL, but we understand that sometimes you may need to cancel your subscription. To cancel:

  1. Log in to your RadHIL account
  2. Navigate to Account Settings
  3. Select the 'Subscription' tab
  4. Click on 'Cancel Subscription'
  5. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing cycle. After cancellation, you'll still be able to access your data for 30 days to export any necessary information.

Refunds

RadHIL offers a 14-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 14 days, contact our support team for a full refund.

For cancellations after the 14-day period, we do not offer prorated refunds for the remainder of the billing cycle. Your service will continue until the end of the paid period.

Frequently Asked Questions

  • Q: Can I change my billing date?
    A: Currently, billing dates are set based on your initial subscription date and cannot be changed. However, you can contact our support team for special circumstances.
  • Q: Do you offer discounts for non-profit organizations?
    A: Yes, we offer special pricing for registered non-profit organizations. Please contact our sales team for more information.
  • Q: What happens if my payment fails?
    A: We'll attempt to process the payment again over the next few days. You'll receive email notifications about the failed payment. If we're unable to process the payment after multiple attempts, your account may be temporarily suspended until the payment issue is resolved.
  • Q: Can I get an invoice in a different currency?
    A: Our default billing currency is USD. For Enterprise customers, we may be able to accommodate billing in other major currencies. Please contact our sales team to discuss your needs.