Channel Integration Guide

Introduction

Channel integration is a crucial feature of RadHIL that allows you to manage your property listings across multiple booking platforms from a single, centralized dashboard. This guide will walk you through the process of setting up and optimizing your channel integrations to maximize your property's visibility and streamline your operations.

Supported Channels

RadHIL currently supports integration with the following channels:

  • Airbnb
  • Booking.com
  • Vrbo (HomeAway)
  • Expedia
  • TripAdvisor
  • Google Travel
  • Luxury Escapes
  • Direct Booking Website

We're constantly working on expanding our list of supported channels. If you don't see a channel you use, please contact our support team to request integration.

Integration Process Overview

  1. API Setup: Obtain necessary API credentials from each channel
  2. Channel Connection: Connect your channel accounts to RadHIL
  3. Property Mapping: Match your properties across different channels
  4. Calendar Sync: Ensure availability is synced across all platforms
  5. Rate Management: Set up dynamic pricing rules for each channel
  6. Booking Handling: Configure how bookings are processed and managed

API Setup

To integrate each channel, you'll need to set up API access. Here's a general process:

  1. Log in to your account on the channel's extranet or partner portal
  2. Navigate to the API or Connectivity settings
  3. Generate API keys or tokens as required
  4. Copy the API credentials and keep them secure

For detailed instructions on API setup for each channel, please refer to our API Setup Guide.

Mapping Properties

Once your channels are connected, you'll need to map your properties to ensure consistency across platforms:

  1. Go to the "Property Mapping" section in RadHIL
  2. Select a property from your inventory
  3. Match it with the corresponding listing on each connected channel
  4. Verify details such as room types, amenities, and policies are consistent
  5. Save the mapping configuration
Property mapping interface showing a luxury vacation rental being mapped across different booking channels

Syncing Calendars

Calendar synchronization is critical to avoid double bookings:

  • Enable two-way calendar sync for each mapped property
  • Set sync frequency (we recommend every 15 minutes)
  • Perform a manual sync after initial setup to ensure all data is up-to-date
  • Monitor the sync status in the RadHIL dashboard

Managing Rates

RadHIL's dynamic pricing can be applied across all channels:

  • Set base rates for each property
  • Configure channel-specific pricing rules (e.g., to account for different commission structures)
  • Apply seasonal adjustments and special event pricing
  • Use RadHIL's AI-driven pricing recommendations for optimal results

For more information, visit our Pricing Optimization Guide.

Handling Bookings

Configure how RadHIL processes bookings from different channels:

  • Set up automatic confirmation for instant booking channels
  • Configure review process for channels that allow it
  • Set up notification preferences for new bookings
  • Customize guest communication templates for each channel

Troubleshooting

If you encounter issues with your channel integrations:

  • Check the Channel Health dashboard for any sync errors
  • Verify API credentials are still valid and haven't expired
  • Ensure your property details are up-to-date on all channels
  • Review our Channel Integration FAQ for common issues and solutions

Best Practices

  • Regularly audit your listings across all channels to ensure consistency
  • Use RadHIL's content distribution feature to update property details across all channels simultaneously
  • Monitor channel performance and adjust your strategy accordingly
  • Keep your API credentials secure and update them periodically
  • Stay informed about changes to channel policies and update your settings as needed