User Roles and Permissions in RadHIL
RadHIL's user roles and permissions system is designed to provide flexible access control for your luxury vacation rental management team. Understanding and properly configuring these roles is crucial for maintaining security and efficiency in your operations.
Available User Roles
RadHIL offers the following predefined user roles:
| Role | Description |
|---|---|
| Owner | Full access to all features and settings, including billing and account management |
| Administrator | Full access to all features except billing and account deletion |
| Property Manager | Access to property management features, guest communication, and reporting |
| Booking Agent | Access to booking management and guest communication features |
| Maintenance Staff | Access to maintenance schedules and task management |
| Accountant | Access to financial reports and transaction history |
| Guest Services | Access to guest communication and concierge features |
Customizing User Permissions
While the predefined roles cover most use cases, RadHIL also allows for granular permission customization:
- Navigate to "Settings" > "User Management" in your RadHIL dashboard
- Select a user or create a new one
- Click on "Custom Permissions"
- Use the checkboxes to grant or revoke specific permissions
- Click "Save" to apply the changes
Best Practices for User Role Management
- Follow the principle of least privilege: Give users only the permissions they need to perform their jobs
- Regularly review and audit user roles and permissions
- Use custom roles for unique organizational needs rather than over-permissioning standard roles
- Implement a process for quickly revoking access when team members leave
- Train your team on the importance of maintaining account security
Setting Up Two-Factor Authentication (2FA)
For enhanced security, RadHIL supports two-factor authentication for all user roles. To enable 2FA:
- Go to "Settings" > "Security" in your user profile
- Click "Enable Two-Factor Authentication"
- Choose your preferred 2FA method (SMS, authenticator app, or security key)
- Follow the on-screen instructions to complete the setup
We strongly recommend enabling 2FA for all users, especially those with administrative access.
Activity Logging and Auditing
RadHIL maintains detailed logs of user activities, which can be accessed by Owners and Administrators:
- Navigate to "Settings" > "Activity Logs"
- Use filters to search for specific actions, users, or date ranges
- Export logs for external auditing if required
Regular review of these logs can help identify unusual activities and maintain the security of your RadHIL account.
Need Further Assistance?
If you have any questions about user roles and permissions or need help configuring them for your team, please don't hesitate to contact our support team. We're here to ensure you get the most out of RadHIL's powerful features while maintaining the security of your luxury vacation rental business.