Custom Integrations Guide

RadHIL's custom integration capabilities allow you to connect our luxury property management system with virtually any third-party service or proprietary software. This guide will walk you through the process of creating and implementing custom integrations to tailor RadHIL to your unique business needs.

Understanding RadHIL's API

At the core of RadHIL's custom integration capabilities is our robust API. Here's what you need to know:

RESTful API architecture
JSON data format for requests and responses
OAuth 2.0 authentication
Rate limiting: 1000 requests per hour
Comprehensive endpoint documentation available at https://api.radhil.com/docs

Getting Started with Custom Integrations

Log in to your RadHIL dashboard
Navigate to "Developer Settings" in the main menu
Click on "Create New API Key"
Name your integration and select the required scopes
Store your API key securely - it will only be shown once
Use the API key in your integration's authentication process

Example: Custom Concierge Service Integration

Let's walk through an example of integrating a custom concierge service with RadHIL:

        
          // Example API request to create a concierge task
          POST https://api.radhil.com/v1/concierge-tasks
          
          Headers:
          Authorization: Bearer YOUR_API_KEY
          Content-Type: application/json
          
          Body:
          {
            "propertyId": "lux-villa-123",
            "guestId": "guest-456",
            "taskType": "restaurant-reservation",
            "description": "Book a table for 2 at La Vue, 8 PM on 2023-07-15",
            "status": "pending",
            "priority": "high"
          }
        
      

This request creates a new concierge task in RadHIL, which can then be managed through your custom concierge service interface.

Webhooks for Real-time Updates

RadHIL supports webhooks to push real-time updates to your integrated systems:

Go to "Developer Settings" in your RadHIL dashboard
Click on "Configure Webhooks"
Add a new webhook endpoint URL
Select the events you want to subscribe to (e.g., new bookings, check-ins, maintenance requests)
Save your webhook configuration

Note: Ensure your webhook endpoint is secure (HTTPS) and can handle the expected volume of events.

Advanced Integration Features

Batch Operations: Perform multiple operations in a single API call
Delta Sync: Retrieve only changed data since your last sync
Custom Fields: Create and manage custom data fields for properties, guests, and bookings
Automation Triggers: Set up custom automation based on specific events or conditions
Data Export: Bulk export data for offline processing or backup

Best Practices for Custom Integrations

Use appropriate error handling and logging in your integration code
Implement retry logic with exponential backoff for failed API calls
Cache frequently accessed data to reduce API calls and improve performance
Regularly review and update your integration as RadHIL's API evolves
Monitor your API usage to stay within rate limits
Keep your API keys and webhook endpoints secure

Testing Your Integration

RadHIL provides a sandbox environment for testing your integrations:

Use the base URL https://api-sandbox.radhil.com for all API calls in the sandbox
Create test data in the sandbox environment
Simulate various scenarios (bookings, cancellations, maintenance issues) to test your integration
Use the RadHIL dashboard in sandbox mode to verify data synchronization

Support and Resources

We're here to help you succeed with your custom integrations:

API Documentation: https://api.radhil.com/docs
Developer Forum: https://developer.radhil.com/forum
Integration Examples: https://github.com/radhil-examples
Email Support: [email protected]

Remember, the possibilities with custom integrations are limitless. Whether you're connecting RadHIL to a bespoke guest experience app, a specialized revenue management tool, or an IoT system for smart properties, our flexible API and development tools are designed to support your innovation in luxury property management.